Involving Users in Developing Health Information (PIF)
Involving Users in Developing Health Information was an event organised in London in May 2017 by Patient Information Forum (PIF).
Our own Emily Newsom-Davis gave a talk about Methods for Seeking Feedback, a practical look at how to conduct surveys, interviews and focus groups to understand user needs and experiences, including a practical session on constructing good questions.
The event shared practical case studies and learning, and will support participants to consider:
- Understanding user needs
- How to involve users at each step of information resource developmen
- How to involve disadvantaged groups, and/or go beyond talking to the most engaged users
- Taking a co-production approach
- Different methods for engaging and seeking feedback from users.